At Tshirt Store, we want you to love your pop culture fashion as much as we do! But we understand that sometimes even the coolest Batman cap or funniest cartoon tee might need returning. Don’t worry – our returns process is easier than explaining the MCU timeline!

🦸 Key Points About Our Policy

  • 15-Day Returns Window: You’ve got 15 days from delivery to request a return
  • Free Exchanges: Wrong size? We’ll swap it faster than Quicksilver!
  • Original Condition: Items must be unworn, unwashed with tags attached
  • Non-Returnable Items: Custom artwork, digital downloads, and sale items (villains gotta have some rules!)

🚀 How to Return Your Items

Step 1: Contact Our Heroic Customer Service

Email us at [email protected] within 15 days of receiving your order. Use our template below to speed up the process!

Subject: Return Request for Order #[Your Order Number] Dear Tshirt Store Team, I’d like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) for return: – [Product Name] (Size: [Size], Color: [Color]) – Reason: [Change of mind/Defective/Wrong size etc.] I understand I need to ship the item(s) back to your address within 7 days of approval. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Step 2: Wait for Our Response

Our customer service team will respond within 2 business days (faster than Flash on espresso!) with:

  • Return authorization
  • Return shipping address (our UK headquarters)
  • Special instructions if needed

Step 3: Ship Your Items Back

Package your items securely (like Tony Stark packaging his tech) and ship to:

Tshirt Store Returns
69 St James’ Rd, Chichester, GB CH7U 1ZG

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a tracked service – we can’t be responsible for lost returns!

💷 Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (we work faster than SHIELD agents!)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account (bank processing times vary)

🔄 Exchanges

Want to exchange for a different size or style? Follow the same return process but specify you’d like an exchange. We’ll:

  1. Process your return
  2. Notify you when we ship the replacement
  3. Cover standard shipping for your new item (because we’re nice like Captain America!)

🚫 Non-Returnable Items

To protect our artists and prevent villainous behavior, these items can’t be returned:

  • Custom artwork (Hadrian Richards Artwork, Kent Tayler Cartoons, etc.)
  • Digital downloads
  • Sale/clearance items (marked as final sale)
  • Gift cards

❓ Need Help?

Our customer service team is standing by like the Avengers ready for action! Contact us at:

Email: [email protected]
Response Time: Within 2 business days (usually faster!)

Now that you know our returns policy is more flexible than Mr. Fantastic, why not check out our latest collection of hero/villain t-shirts and artist collaborations?